I did an unboxing post that you can find by clicking this link. Let’s talk about my partner in crime.
Earlier this year Trevor and I invested in a MacBook Pro. I use the word “invested” because it is an expensive laptop. Coming in at $1,499 this MacBook Pro was released in early 2015. Here are the specs:
- 13in Retina display
- Processor: 2.7 GHz Intel Core i5
- Memory: 8 GB 1867 MHz DDR3
- Graphics: Intel Iris Graphics 6100 1536 MB
To view product information for my machine, click here to head over to Amazon.com!
When the box arrived I was immensely excited. I’d been without a computer since we’d moved, using Trevor’s laptop all the while. It. Was. A. Pain. As the laptop runs with Windows 8. I’m not going to go into too much detail, so let’s just say I wasn’t a fan of Windows 8…or the Windows 10 demo. Scandalous!
I removed the laptop packaging from the shipping packaging and thought “This is it, this is the kind of computer I’ve been waiting for.” This reaction was probably because of how little packaging is used, how well designed it all was, and how minimalist/uncluttered it looked.
I opened the lid and removed the MacBook. Everything was neatly arranged and secured. It was beautiful!
After turning on the laptop there was a brief startup process, but I was able to use the MacBook within five minutes of first turning it on.
From there, updates come into play. I was a little disappointed because I couldn’t do much else while OS X Yosemite was updating. I couldn’t use the internet AT ALL; pages would time out, or not load at all. This is because of how much bandwidth is required to update OS X Yosemite. I could use Pages, Numbers and, of course, iTunes while the OS updated.
I had to do about four, or five, rounds of updates when I first got the MacBook. It wasn’t invasive and went fairly quick, which made it much less cumbersome than doing Windows updates.
The Bad News
Some of the screws on the bottom plate didn’t sit flush and jut out from underneath the laptop. This seemed strange to me, as the rest of the components were done so well. There weren’t any scratches or anything, which made me feel a little better, but still. It seemed odd. I mentioned it to Trevor, who took a look. It seemed as if some of the screw holes on the bottom plate didn’t have threading. We called customer service to report the issue and located our closest Apple Store, 2 hours away.
We took it to the Apple store and handed it off to a Tech, who was nice at first. After 20 minutes he reappeared to the genius bar with my laptop. There were metal flakes, scratches and the screw hole had painter’s tape over it… screw taped inside. He told me that “the holes were stripped” and the screw was damaged from me “trying to force the screw in.” What? Clearly you just destroyed it.
The tech stated that the problem was a cosmetic one, not covered by warranty, but because of how new the laptop was they would replace it. Trevor politely stated that it was a manufacturer defect and should be covered under the warranty. The tech’s response? The warranty doesn’t cover cosmetic manufacturer defects.
Within a few minutes we’d worked out the following agreement like civilized adults: we’d come down on a Saturday after the bottom plate arrived, the laptop would be fixed in a day for free, we’d take it home with us.
The day before our appointment we called in to Apple Care, who called the store for us, to verify the agreement was still valid. The short answer: it wasn’t. Trevor spoke t the store manager, who was very rude about the whole situation. He simply stated “Can’t do it.” Over and over to everything Trevor asked, or stated. I wasn’t on the line, but am told the manager was very rude. I’d believe it solely based on the conduct of the tech we’d dealt with. Hands down this was the worst customer service we’d ever been in contact with, which is a little sad considering we’ve both worked several customer service jobs.
After speaking with Apple Care about our situation, we ended up sending the MacBook across the country for repair. The process took 3 days. Sorry for the crummy quality of these photos; it was late!
The Good News
After the repair was completed, life continued as normal and I was able to learn how to use my laptop.
I found switching from a Windows OS to a Mac OS very easy. The user interface is much easier to navigate as it is less cluttered and organized in a better way. I don’t have to navigate a giant start menu to find a video game I want to play, or a word processor. Instead, I open up my applications folder and they’re all there. I can sort them alphabetically and get to what I need within 15 seconds. That being said, I find that I am more productive because of how well the organization is.
Overall I find Mac OS to be very intuitive. Although I’m a knowledgable user, I believe someone that isn’t very tech savvy would be able to use a Mac device with ease.
You know I love to play games, so how about them? Currently I have the Sims 2 and the Sims 4 on my machine. And? Having formerly played exclusively on a Windows desktop machine I can say with confidence that I notice no difference in gameplay. The Sims 2 runs perfectly. For the Sims 4, be sure to set the game settings to “Laptop Mode” and this removes any rendering lag that may have occurred.
This device is enjoyable, and I’m very glad we purchased it. I definitely recommend this product to everyone that is on the fence about it, and believe it is worth the money.
If you’d like to view product information, click here to open Amazon.com in a new tab/window.
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